客服岗位个人英文简历范文1
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will be further developed and utilised.
EXPERIENCE :
Cambridge Telecommunications, Cambridge, MA 1999 - Present
Customer Service Manager
Responsible for the supervision of a staff of twenty-eight people within the customer service department.
Responsible for the recruitment and training of customer service representatives.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Successful account retention record of 98%.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
Braintree Digital Inc., Boston, MA 1996 –-1999 Customer Service Representative
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up.
EDUCATION :
Boston College, Boston, MA
1994 - 1996
BS in Sales And Marketing Hollymount High School, Cambridge, MA
1989 - 1994
High School Diploma
COMPUTER SKILLS :
Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
Microsoft Windows XP
Microsoft Office XP Professional
客服岗位个人英文简历范文2
Robin Lamb
3000 Tracy Street,
Los Angeles, CA 90027
Telephone No: 323-660-5189
Email id: robin_lamb@gongzuojianli.com
Objective :
Position as a Customer Service Manager.
Abilities :
8 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office 2000 Professional.
Self starter with a can do attitude.
Employment History :
City Financial, Los Angeles, CA , 1998 - Present Customer Service Manager
Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.
CitiTrust, Santa Monica, CA , 1994 - 1998 Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.
Education :
Gonzaga University, Spokane, WA
B.A., Business And Economics, 1994
客服岗位个人英文简历范文3
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Meant For:
Looking for a career position where professional experience and expertise will be regarded as a wealth of an organization.
Seeking for a position in Hospitality industry where there will be enough scope to demonstrate ones ability.
Looking for a career position in IT industry where there will be a scope to work with a young and vibrant team.
Experience:
Working as a Team leader in Ohio Telecommunications since December 2007. Providing solution to complicated problems and keeping up the quality level are the responsibilities of this work.
Two years experience as a customer care executive in Virgin Telecommunication. Work involved talking calls from diverse customers and providing instant solutions.
One and a half year work experience as a Public relation officer in Quickheal health care. Work involved dealing with the patients, maintaining a proper discipline and supervising.
Six month experience in Supercomputer Technologies Inc. as a customer service representative. Work involved maintaining market survey depending upon customer demand, formulating sales report for sales team and developing fresh strategies for accelerating the sales of the company.
Qualification gained:
BA in Sales and Marketing with 73% in 1994 from Dollymount High School, San Francisco.
Advance Diploma in Computer ApplicationFirst Class1993 Computech Education center, Texas.
Qualification pursuing:
Diploma in public relation Pursuing it through distance educationThis will be completed within the middle of June, 2008.
Computer Literacy:
Well versed in MS office that includes MS word, MS excel, Power Point, Outlook express and MS access etc.
Well versed in internet operation.
Strength:
Hardworking
Enthusiastic
Can perform under pressure
Can execute a task within a short time.
Fast learner.
Weakness:
Compromising with working hour for generating desired result.
Achievement:
Consistent performance despite facing odd situations.
Garnered valuable knowledge at every stage of professional life.
Goal:
Become an asset of a company.
Deliver better quality.
Why should I be selected:
Maintain punctuality in professional life.
Vast experience in this sector.
Can execute task under pressure.
Can learn very fast from mistakes.
Expected salary: Negotiable.