objective
seeking a challenging environment that leverages on my vast logistics experience to further excel in the arena of supply chain management.
personal particular
name: judy jiang
date of birth : 05 jan 1971
marital status : married
residential address: shanghai pudong
mobile contact: 1361234567
e-mail:
professional profile
analytical problem-solving abilities
able to react comfortably and quickly in changing environment
fast learning capability and agility under pressure
effective leadership and team-building skills
solid english communication and interpersonal skills
computer literate
professional experience
2004.5 – 2005.7 ******(china) ltd. (shanghai marketing organization)
position: supply chain manager
role & responsibilities:
inventory planning and control
1. steer the inventory planning and purchasing process to achieve the inventory accuracy, minimize obsolescence, ensure a high level of product availability, and maintain inventory turnover speed
2. implement the necessary actions to minimize slow-moving, expired items and inventory shortages in order to maintain a profitable inventory balance
order processing
1. execution of order management process to achieve the planned customer perfect order (cpo) rate, maximize on time delivery, and minimize order information discrepancies.
2. order trace & tracking system setup for accurate information flow.
3. completed the order centralization project / initiatives in nov 2004.
4. special solution from goods package, order follow up to delivery service level for key account or remote customer.
3rd party logistics provider selection and management
1. work with 3rd party logistics providers and custom brokers to improve the inbound and outbound efficiency.
2. deliver service level improvement continuously.
3. monthly kpi review with 3pl
4. completed chengdu warehouse and transportation outsourcing project / intiatives in nov 2004.
optimization of transportation, warehousing, and order processing in terms of cost, lead time, and safety to ensure logistics quality and reduce total fulfillment costs.
sap/h2 project scm model implementation and support to comply with the common processes.
train and develop departmental personnel to provide a consistent level of service in accordance with company policy and iso 9001 standards
conduct monthly emt meeting review on all operational matters
team management of 10 crews
kpi: cpo( customer perfect order): 1st half of 2004 81.5% 2nd half of 2004 88.9%
ffm(fulfillment cost/net sales): 1st half of 2004 6.4% 2nd half of 2004 6.0%
2002.1 – 2004.5 ****** (china) ltd.( zhanjiang manufacturing plant)
position: customer service manager
role & responsibilities:
export and domestic order processing.
1. coordinate among purchasing department, warehouse, production units, quality department, financial department, customs clearance unit for on time deliveries.
2. kpi: sot(shipped on time): 2002 96.1%, 2003 96.65%, 2004.6 97.45%
supply backorder: 2002 1.4%, 2003 1.24%, 2004.6 0.84%
3. internal and external communication to ensure proper update and accurate information flow.
4. prepare for all export and domestic delivery documents.
5. improve the process of export documentation, no customer complaint from apr.2002.
6. forwarders communication and management for quality, on time and lowest cost delivery.
organize customer service meeting twice/week.
customer complaints handling.
sales report issuing for the management team.
team management of 4 crews.
completed a project on export freight cost in 2002, which resulted in a use of a new forwarder for special products export that helps to shorten delivery time at a lower cost. this resulted in special products export sales return to be increased from 2.1million usd in 2002 to 3.5millionusd in 2003.
2001.6-2001.12: hilti (china) ltd ( zhanjiang manufacturing plant)
position: warehouse manager
role & responsibilities:
on time goods transferring.
stock accuracy controlling. the level of inventory accuracy was maintained over 99%.
cycle count controlling.
first in and first out principle controlling. the accuracy of fifo was 100%.
team management of 7 crews.
1999.10-2001.5 china north industries zhanjiang corp.
position: business representative
role & responsibilities:
attending guangzhou fair 4 times as the business representative.
familiar with the procedure of import and export.
familiar with foreign trading.
1998.1-1999.10 guangdong sapoe enterprise group corp.
position: fax machine department manager
role & responsibilities:
distribution and stock replenishment of fax machines for 18 branches all over china.
fax machines spare parts and consuming material stock management.
customer complaints handling.
team management of 11 crews.
1996.3-1997.12 beijing branch of guangdong sapoe enterprise group corp.
position: sales stuff, sales manager
role & responsibilities:
marketing supervision of beijing, tianjin, hebei and shanxi of copier, fax machine, duplicator and consuming material. top seller in beijing brach, was promoted to be sales manager after just 6 month’s sales job.
team management of 10 crews
1992.11-1996.2 guangdong sapoe enterprise group corp
position: english translator
role & responsibilities:
translation of technical materials.
technical documents filing management.
1990.9-1992.10 qinhuangdao audio video researching institute
position: english translator
role & responsibilities:
translation of technical materials.
technical documents filing management.
education & training
1987-1990 hebei tv university
majoring: english
1999-2000 south china science & engineering university
mba course
2002-2005 beijing foreign studies university
majoring: english
management communications skills training in hilti
1. supply chain training in hilti.
2. “3c” (customer, competence, concentration) training in hilti.
3. “red thread” training in hilti
4. “large account management process” training in hilti
5. “successful sales strategy” training in hilti
6. “logistics best practice” training in hilti
other experience
good knowledge of it application. microsoft office suite, microsoft project, microsoft visio.
experience in evaluating management system to suit operations needs, this includes specifications and selection.
references
references are available on request.